Shipping & Delivery

Domestic Orders

All orders delivered within Indonesia will be sent with domestic shipping using JNE Courier Services with tracking number (1-5 business days). Shipping rates are calculated during checkout.

Once shipped, a tracking number will be emailed to you. Please remember a signature might be required upon delivery.

International Orders

All international orders with a delivery address outside of Indonesia, will be sent with either FEDEX International Priority or EMS International depending on country. Shipping rates are calculated during checkout.

Please note, shipping will take 3-14 business days, not including any holds at customs.

Once shipped, a tracking number will be emailed to you. Please remember a signature might be required upon delivery.

 

International Taxes and Duties

Your order may be subject to searches and holds at customs depending on your delivery location. 

Canggu Crystals does not cover any tax or duty charges, nor will they be included in your purchase total. Please check with your local authorities to ascertain any applicable charges.

 

Returns & Exchanges

If your pieces are damaged upon delivery, we can process returns & exchanges within 14 days after your package is delivered. You can fill in the form below to get in contact with us regarding this matter. For faster service please provide us with your order number and contact information.

CANGGU CRYSTALS JAKARTA
Jl. Kemang Timur no. 74BCD Bangka Mampang Prapatan Jakarta 12730

Call/Whatsapp (during store hours):
+62 811 8187 331

Opening Hours (WIB)
Monday - Sunday: 8 am - 8 pm