Shipping & Delivery
Domestic Orders
All orders delivered within Indonesia will be sent with domestic shipping using JNE Courier Services with tracking number (1-5 business days). Shipping rates are calculated during checkout.
Once shipped, a tracking number will be emailed to you. Please remember a signature might be required upon delivery.
FREE SHIPPING for all domestic orders over IDR1,000,000
International Orders
All international orders with a delivery address outside of Indonesia, will be sent with either EMS International or FEDEX International Priority depending on country. Shipping rates are calculated during checkout.
Please note, shipping will take 3-14 business days depending on destination country, not including any holds at customs.
Once shipped, a tracking number will be emailed to you. Please remember a signature might be required upon delivery.
EXPRESS INTERNATIONAL FLAT RATE IDR 275,000 (approx. US$18.35) for all international orders over IDR1,000,000
International Taxes and Duties
Your order may be subject to searches and holds at customs depending on your delivery location.
Canggu Crystals does not cover any tax or duty charges, nor will they be included in your purchase total. Please check with your local authorities to ascertain any applicable charges.
Returns & Exchanges
If your pieces are damaged upon delivery, we can process returns & exchanges within 14 days after your package is delivered. You can fill in the form below to get in contact with us regarding this matter. For faster service please provide us with your order number and contact information.
CANGGU CRYSTALS JAKARTA
Jl. Kemang Dalam III J7 Bangka Mampang Prapatan Jakarta 12730
Call/Whatsapp (during store hours):
+62 8111 337742
Opening Hours (WIB)
Monday - Sunday: 8 am - 8 pm