Terms & Policies

PAYMENT

All payments must be made at the time of purchase. We can book pieces for maximum 24 hours. If you would like to place a special order that does not appear on our site please contact us or send us an email canggucrystals@gmail.com and we will be more than happy to help.

 

SHIPPING

As we are a small team, please allow up to 2-3 BUSINESS DAYS for order processing and dispatch. THIS DOES NOT INCLUDE ACTUAL TRANSIT TIME.

If you need your item quicker, please send us an email to canggucrystals@gmail.com or DM via Instagram.

Learn more about our shipping policies.

 

RETURNS & EXCHANGE

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at canggucrystals@gmail.com. Please note that returns will need to be sent to the following address:

Jl. Kemang Dalam III J7 Bangka Mampang Prapatan
Jakarta Selatan Jakarta Indonesia 12730

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. You can always contact us for any return question at canggucrystals@gmail.com.

 

 

DAMAGED ITEM

If an item arrives damaged, please notify us at canggucrystals@gmail.com.

We will provide a replacement of the same or similar item. If a similar item is not available, we will provide one to equal value or a store credit to use to purchase what ever catches your eye.

All order discrepancies such as damaged and/or missing items must be brought to our attention within 14 days of you receiving your order.

 

REFUNDS 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at canggucrystals@gmail.com.

 

Please leave us a message below if you need help with your order!